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General Conditions

 

HOW TO BUY?

 

Making a purchase at ANELA FRUITS is very simple. Remember that for any questions, we can assist you via anela@anelafruits.com or by phone at 972 46 49 73. 

1.- Product Selection: First, you must select the box format you want based on the number of units (24 or 60). 

2.- From the available flavors, select the quantity you want for each flavor until you reach 60 or 24 units, depending on the type of box you initially chose. To do this, you need to add the desired quantity to your cart. If you wish to remove any of the products from the purchase, set the quantity to "0". You can also directly enter the number of units you wish to acquire. The red indicator will signal if you have pending units to complete the pack. 
You can click on "view item" to get more information about the product of your interest. 

3.- To complete the purchase, you will need to fill out the form with your personal information. If the shipment is to a different address than your usual residence, also fill in the shipping details. All fields are mandatory. 

4.- Review and accept the data protection law and the shipping and return conditions. 

5.- Order completion: Your purchase should have been successfully completed. Remember that you will receive an email with the details of your purchase. On this page, you can also print your order/orders. We hope that if you've followed these steps, you haven't encountered any problems when placing your order. 
 

AFTER SALES 

 

In case there is any issue, you can contact us through: 
Customer Service at 972 46 49 73, or if you prefer, you can also reach out to us at anela@anelafruits.com. 
 

COMPLAINTS 

 

We regret that you feel we have not provided the service you expected. In any case, you can submit a complaint through the following means, and we will try to provide a solution as soon as possible. 

In Writing:  SAFRUNAT, S.L. Camí de Fornells, 4 17459 Campllong, Girona 

By Phone: Call 972 46 49 73 from Monday to Friday from 8:00 to 14:00. 

By Email: anela@anelafruits.com 

By Fax: 972 46 44 26 
 

RETURNS 

 

Offering the highest quality and the best guarantee is our commitment to our customers. If you are not satisfied when you receive your order, you have a 48-hour period, starting from the date of receipt, to exercise your right to return. 
 

Returns from the Shipping Address: 

 

In the case of a return, shipping costs will not be refunded. Likewise, collection costs will be borne by the customer and will be equivalent to the shipping cost for the type of product purchased and the destination it was sent to. 
To complete the return, the product must be in its original packaging. Once the merchandise is received at our warehouses and its condition is verified, the refund will be made in accordance with the payment method used by the customer. 

In any case, returns of products in poor condition and incorrect shipments will be accepted, and ANELA FRUITS will cover the shipping costs as long as the customer reports this within 48 hours from the date of receipt of the shipment. 

To initiate your return, send us an email at the following address: anela@anelafruits.com or call 972 46 49 73.